21Bit Responsible Gaming

Our Commitment to Safer Play

Here at 21Bit, we believe that a trustworthy casino is one that puts the player first, even when that means encouraging you to take a break. Our licence from the Tobique Gaming Commission requires us to maintain strict standards around fair play and player protection, and we go beyond the minimum requirements to make sure every member of our community feels safe. At 21Bit Casino, we monitor our platform continuously and work with independent bodies to ensure our responsible gaming practices meet international expectations.

Our team also partners with the independent dispute resolution body EGIS, giving you an extra layer of protection if you ever feel an issue hasn't been resolved to your satisfaction through our own support channels. We want every interaction with us to be transparent, fair, and accountable.

Tools We Offer to Help You Stay in Control

We at 21Bit have built a range of account controls that let you tailor your experience according to your own comfort level. You don't need a reason to use these tools — they're available to every player, at any time, free of charge.

• Deposit limits – Set daily, weekly, or monthly caps on how much you can add to your account at 21Bit Casino.
• Loss limits – Define a maximum amount you're willing to lose over a chosen period.
• Wager limits – Restrict the total amount you can stake within a set timeframe.
• Session reminders – Receive notifications about how long you've been playing so you never lose track of time.
• Temporary time-out – Step away from your account for a short cooling-off period, ranging from a day to several weeks.
• Self-exclusion – Close your account for a longer period, or permanently, if you decide that stepping away is the right choice for you.

Adjusting these settings is simple. Our support team can walk you through the process, or you can manage most options directly from your account dashboard. If you choose to lower a limit, the change applies immediately. If you request to increase a limit, we apply a short cooling-off period before the new limit takes effect — this gives you time to reconsider and helps prevent impulsive decisions.

Self-Exclusion at 21Bit Casino

If you feel that a break from gambling is necessary, we make self-exclusion straightforward and judgment-free. Once you submit a self-exclusion request, our team will close your account for the period you specify, and we will not send you marketing emails, bonus offers, or promotional notifications during that time. We at 21Bit Casino take these requests seriously and will not reopen an account early, even if you ask us to, because the purpose of self-exclusion is to give you a genuine, protected break.

Should you wish to reinstate your account after the exclusion period ends, our support team will guide you through a short review process to confirm that you're ready to return. We may also ask whether you'd like to keep certain limits in place going forward.

Recognising the Signs of Problem Gambling

Part of being a responsible operator means helping our players recognise warning signs early. We encourage you to reflect honestly on your gaming habits and consider reaching out for support if you notice any of the following:

• Spending more time or money on gambling than you originally planned
• Chasing losses by increasing your bets or deposits
• Borrowing money or using funds meant for essentials to gamble
• Neglecting work, relationships, or personal responsibilities because of gambling
• Feeling anxious, irritable, or distressed when you're not able to play
• Hiding your gambling activity from family or friends

If any of these resonate with you, we want you to know that reaching out isn't a sign of weakness — it's a positive step. Our support agents are trained to discuss these concerns with care and without judgment, and we're always here to help you find the right tools, whether that's a deposit limit, a time-out, or a referral to a specialised support organisation.

Protecting Minors

Our platform is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We verify age and identity through our know-your-customer process before processing withdrawals, and we strongly encourage parents and guardians to use device-level parental control software to prevent underage access to gambling websites. If you share a computer, tablet, or phone with anyone under the legal age, please take extra precautions, including unique passwords and filtering software, to keep our platform restricted to adult use only.

External Support Organisations

We at 21Bit recognise that sometimes additional, specialised help is the right path forward. We encourage anyone who feels their gambling has become difficult to manage to contact one of the independent organisations below. These services are confidential, often free, and staffed by professionals experienced in gambling-related concerns.

We also recommend speaking with a local healthcare provider if you believe your gambling is affecting your mental health, finances, or relationships. Our team can provide links to region-specific resources on request, since support services vary by country and many of our target markets — including Australia, New Zealand, Canada, Germany, Finland, and Norway — have dedicated national helplines.

How Our Loyalty and Bonus Features Interact with Responsible Gaming

We design our promotions, including our welcome package, reload offers, and our VIP loyalty program, to be an enjoyable part of your experience rather than an incentive to overspend. Wagering requirements, maximum bet limits, and withdrawal caps on 21Bit bonus funds are clearly stated before you opt in, so you always know what to expect. If you've chosen to self-exclude or set strict limits, we automatically remove you from marketing communications and promotional eligibility for the relevant period, ensuring our offers never work against your own goals.

Sweden-based players are excluded from bonuses, promotions, VIP status, and loyalty point exchanges entirely, in line with regional regulations — another example of how we tailor our responsible gaming approach to the markets we serve.